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Customer support.
We’re on top of it.

Team

Claudia Chavez

Credit Analyst
Sydney, Australia
Available

Monday-Friday
9:00AM - 6:00PM

Efficient

Personalized service, at your fingertips

Knowledgeable

Get answers from expertly trained specialists

We speak small business

We're here to help you succeed in every way imaginable

Help with a new loan

Help with existing loans

Enterprise Platform & Referral Program

Frequently Asked Questions

OnDeck is a leading small business lender dedicated to changing the way small business owners access capital.

Over the past 10 years, OnDeck has delivered over US$10 billion to small businesses in the USA and Canada.

In Australia, OnDeck partners with MYOB, who are a strategic investor. MYOB is the accounting software provider trusted by more than 1.2 million businesses.

While many lenders base decisions solely on personal credit scores and collateral, OnDeck focuses on additional data such as cash flow when analysing your business. This means OnDeck can approve many businesses that may have trouble getting finance elsewhere.

OnDeck works with businesses in over 700 industries ranging from doctors and restaurants to repair shops and retailers. Businesses that have been open at least 1 year and have at least $100,000 in annual revenue are eligible to apply for an OnDeck loan. Click here for our minimum qualifications and restricted industries.

OnDeck offers Australian businesses financing from $10,000-$250,000.

If qualified, your business can be funded in as fast as 1 business day from the time you submit your application.

OnDeck’s simple application can be finished in minutes either online or by phone. You’ll get a decision in as fast as 1 business day.

At OnDeck we’re proud of our customer service. You can reach OnDeck’s Australia based Loan Specialists 5 days a week from 9am to 6pm on 1800 676 652. You can also get in touch with us via info@ondeck.com.au.

You may find lower rates at a bank — if they approve you. But you will find our rates competitive, our funding fast and our customer service world-class.

You can use an OnDeck loan to purchase equipment or inventory, expand your business, launch a marketing campaign, or simply for general working capital.

Visit online.ondeck.com.au and apply online in just minutes. Alternatively, call us directly at 1800 676 652 and speak with one our Australia based Loan Specialists standing by Monday–Friday.