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Credit Operations Analyst




A fantastic opportunity is available for an ambitious and enthusiastic Credit Operations Analyst to join the team at On Deck Capital Australia Pty Ltd.


About Us Recently named an Australian Top 40 Employer, OnDeck is changing the way small businesses borrow money by combining our passion for customer service with cutting-edge technology. We use data aggregation and electronic payment technology to evaluate the financial health of small and medium sized businesses to efficiently deliver capital to our customers. Through our industry-dominating proprietary data, we do innovative, out-of-box thinking and quantitative analysis which drives OnDeck’s customer management strategies, product features and customer retention. 


Department Summary:

Our passion and mission in Operations is to provide small businesses and internal stakeholders with an amazing credit delivery and servicing experience. We work hard as a team to build and operate the most frictionless and scalable environment for small business credit delivery and service. We continuously invest in people, automation through technology, and efficiency through process optimization. Our team thrives on our culture – We are passionate about having fun, being open and empowering team members.


Job Description:

OnDeck Capital is seeking a Credit Operations Analyst to work within our Credit Operations department. This candidate will perform an initial review of bank and credit card processing statements to determine loan eligibility based upon underwriting and credit guidelines by navigating Salesforce, and delivering expert analysis in requesting additional documentation to complete an application file as well as running third party reports to determine credit worthiness.


The Credit Operations Analyst is responsible for:

  • Review of customer applications and contracts in our application queues.
  • The review and validation of information included on bank statement, merchant processing statements and third party credit reports for related loan programs
  • Validation of business existence through online search engines
  • Assess missing components of application package and prioritize follow up with the sales department
  • Willingness to assist in special projects relating to our credit process


Desired Skills:

  • Ability to learn and retain knowledge in a constantly changing lending environment
  • Ability to prioritise workflow to meet SLAs in a fast-paced environment
  • A team player to assist the team achieve goals with the ability to work autonomously
  • Strong analytical and problem-solving skills
  • Experience in the financial services industry in credit assessment and approval
  • High concern for accuracy with the agility to analyse situations and use initiative
  • Self-motivated and proactive, able to look for issues, not simply react to them.
  • Proficient with Microsoft Office and Adobe software, Salesforce experience a plus
  • Two years related experience and/or training in a commercial or mortgage loan environment.


At OnDeck, you will:    

  • Literally change the landscape of small businesses one conversation at a time!
  • Bring your thinking and creativity to advance our company’s values, unique culture, and vision for the future
  • Have a meaningful impact on the company’s future, and share in the rewards accordingly
  • Work in a fun, fast-paced start up environment with some really cool and brilliant people


What we offer you:

  • Competitive salary package
  • An open-minded, collaborative workplace, which will both challenge you and celebrate your work.
  • A workplace full of bright, interesting, enthusiastic colleagues.
  • Fully stocked kitchen with snacks and drinks


HOW TO APPLY At OnDeck we have a strong focus on team engagement. Enjoy an office in the heart of the CBD, employee discount programs, study benefits, paid parental leave benefits, fully stocked kitchen, career growth opportunities and much more. To learn more about our organisation, head to our Careers page at If you would like to join our team please submit your resume to with the position title in the subject line.