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Collections Officer – Late Stage




A fantastic opportunity is available for an ambitious and enthusiastic Collections Officer to join the team at On Deck Capital Australia Pty Ltd. This is a key position within the Ondeck Operations Team.  You will be primarily responsible for providing outstanding customer service and assisting in our commercial arrears portfolio bringing a strong customer centric focus.



OnDeck is a leading online platform for small business loans in the Australian market, introducing its disruptive online lending solution to Australia’s over two million small businesses. OnDeck is a technology-enabled small business lender that can evaluate, approve and fund small business loans as fast as the same day. Headquartered in NY, the company has originated more than $10 billion ($USD) in loans across 700 industries.


Australia is OnDeck’s first market outside of North America. In 2005 Ondeck expanded to Australia partnering with MYOB and a number of technology investors to provide cutting edge technology to review business based on their actual performance through use of data aggregation and electronic payment technology to evaluate the financial health of small and medium sized businesses to efficiently deliver capital to a market underserved by banks. Through the OnDeck platform, millions of small businesses can obtain affordable loans in a much more convenient and customer-friendly way. We are changing the way small businesses borrow money by combining our passion for SMEs with cutting-edge technology. We evaluate businesses based on their actual performance, not personal credit, and that’s enabled us to say “yes” more often and faster than traditional lenders.


OnDeck has been trusted by over 80,000 small businesses across the US, Canada and Australia by providing them with a loan to help them build a growing and thriving enterprise.


Department: Operations

Our passion and mission in the Operations department is to provide small businesses and internal stakeholders with an amazing credit delivery and servicing experience. We work hard as a team to build and operate the most frictionless and scalable environment for small business credit delivery and service. We continuously invest in people, automation through technology, and efficiency through process optimization. Our team thrives on our culture – We are passionate about having fun, being open and empowering team members.


As a Collections Officer at OnDeck, you will be required to: 

  • Handle high volume outbound and inbound phone calls
  • Follow through with recovering outstanding debts
  • Manage own portfolio
  • Negotiate the collection of outstanding accounts in a respectful manner and build rapport with our customers
  • Adhere to all legislative guidelines including ASIC and ACCC and Privacy Act
  • Be proactive and willing to learn
  • Identify reasons for client arrears and negotiate a resolution
  • Adhere to internal policy, system processes and external regulatory requirements
  • Generate and investigate leads
  • Attend and respond to proposed bankruptcy petitions, liquidations and other insolvency requirements
  • Support other team members with ad hoc duties that are vital in achieving departmental goals
  • Assess and respond to financial hardship applications
  • Work part of a team to achieve KPI
  • Be someone who takes accountability and ownership



  • 2+ years’ experience and demonstrated high performance in an unsecured or secured financial services collections role, preferably late stage collections
  • Have a positive attitude, are team oriented, social and fun to work with
  • Detailed orientated with strong analytical and intuitive investigative skills
  • Ability manage multiple tasks and prioritize workflows
  • Good communicator with ability to handle fast paced, dynamic interpersonal environment
  • Ability to solve practical problems and interpret a variety of instructions furnished in oral or written form
  • Flexible and adaptable to change
  • Persistent and resilient
  • Willing to learn and take on feedback
  • Proficiency in Microsoft Outlook, Word, and Excel
  • Experience using Salesforce is desired but not essential as on the job training will be provided



  • Competitive salary package
  • Ongoing training and development
  • Have a meaningful impact on the company’s future, and share in the rewards accordingly
  • Work in a fun, fast-paced start up environment with some really cool and brilliant people
  • Be on a motivated team that gets a lot done
  • An open minded, collaborative culture of enthusiastic technologists.
  • Collaborative workplace, which will both challenge you and celebrate your work.
  • Fully stocked kitchen with snacks and drinks


How to Apply

Apply now by sending your resume and cover letter to and quote the position title in the subject line